Refund policy

You have the right to revoke this contract within fourteen (14) days without giving reasons.

Revocation period

The cancellation period begins on the day on which you or a third party named by you, who is not the carrier, have taken possession of the ordered goods.

Exercise of the revocation

To exercise your right of withdrawal, you have to

SwisstallowdeutschlandGmbH
Hilde -Hüsgen -Weg4
45239 eating
E -mail: info@swisstallow.de

Use a clear explanation (e.g. letter, fax or e -mail) to inform your decision to cancel this contract. To maintain the cancellation period, the timely sending of the message is sufficient.

Consequences of the revocation

If you revoke this contract, we will reimburse you all payments we received from you, including the delivery costs (with the exception of the additional costs, which result from the fact that you have chosen a different standard delivery) immediately and at the latest within fourteen (14) days from the day we received your declaration of cancellation.  For this repayment we use the same means of payment that you used in the original transaction, unless something else has been expressly agreed with you. This does not result in any costs.

We can refuse the repayment until we have received the goods back or that you have proven that you have returned the goods, depending on which of the two events.

You have the goods immediately and in any case at the latest within fourteen (14) days from the day you inform us about the revocation of this contract. The deadline is preserved if you send the goods before the deadline of fourteen days. They bear the immediate costs of returning the goods.

They are only liable for any loss of value of the goods if this loss of value is due to a handling that was not necessary to check the nature, properties and functionality of the goods.

Exceptions from the right of withdrawal

The right of cancellation does not exist for contracts for the delivery of sealed goods that are not suitable for return due to the reasons for health protection or hygiene if their seal has been removed after delivery (Section 312g (2) No. 3 BGB).

 

Sample cancellation form

(Please fill in and return when the right of cancellation is exercised.)

 

***************************************************************************************

To
SwisstallowdeutschlandGmbH
Hilde -Hüsgen -Weg4
45239 eating
E -mail: info@swisstallow.de  

 

Name of the consumer (s): __________________

Address of the consumer (s): ________________

Hereby revoked (s) I/we (*) the contract concluded by me/us (*) about the purchase of the following goods: 

Ordered on: ________ / received on: ________

Article designation and order number: ________________

 

Date: ______________________

Signature: __________________

 

(*) Please delete incorrect.

***************************************************************************************

Note: The use of the sample form is voluntary. You can also explain the revocation informally (e.g. by e -mail) as long as your decision is clearly recognizable.

 

Status: 01.05.2025

Search